Refund policy

Refund Policy
Because peony roots are a live plant product, all sales are final once your order has shipped. We want you to be happy with your order, so if your peony root arrives damaged or there is a problem with your order, please contact us within 48 hours of delivery and include clear photos of the root, packaging, and shipping label. We will review the issue and, when appropriate, offer a replacement or refund.

Roots & Blooms Peony Farm cannot guarantee the future growth or flowering of a peony after planting, as growing conditions, planting depth, weather, soil, watering, and care are outside of our control. We are not responsible for damage or loss caused by improper planting or care, extreme weather, or conditions after delivery.

Order Cancellations
All orders are considered final once placed. Because our peony roots are offered in limited quantities and inventory is reserved at the time of purchase, we do not accept cancellations or changes of mind after an order has been placed. If you believe you made an error when placing your order, please contact us as soon as possible and we will do our best to help, but changes or cancellations are not guaranteed.